Speak up & stand up
for those who speak up
Michigan Medicine Core Values: Integrity, Teamwork, Caring, Inclusion
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Speak up & stand up
Getting Started
Getting Started
Short on time? These are things you can do right now to get started.
Think
Think
Patients, staff, and families are safer when we speak up for safety concerns, physical, psychological, and social
It is my responsibility to raise a concern
It is my responsibility to ensure others feel safe to speak up
Say
Say
Thank you.
I expect everyone to speak up for safety. I want each of us to commit to using the ARCC tool when speaking up. ARCC stands for:
Ask a question
Request a change
Voice a concern
Follow the chain of command
Do
Do
Stand up for those who speak up
Have a team discussion about the importance of using ARCC
Reinforce your intention to listen and respect those who speak up for safety
Further Activities
Further Activities
In addition to the items listed above, here are additional quick activities that can be done individually or with others.
Think
Think
Read this Harvard Business Review article on why high-performing teams need psychological safety and how to create it
Listen to this podcast with Amy Edmonson on how to build psychological safety
Say
Say
Watch this 4-minute video on boosting your credibility with your voice, as well as this video doing so with your word choice
Do this quick activity designed to help people become more comfortable with speaking up
Do
Do
With your team, discuss and identify harassment behaviors your team wants to avoid by watching this 5 min video and discussing it using this guide
Watch this 3-minute video, reflect on what steps you can take, and share the video with your staff or your colleagues to engage in a dialogue around workplace guidelines
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