I am responsible for respecting the dignity of those I lead

I am responsible for ensuring those in my unit treat each other with respect and dignity

I treat others respectfully at Michigan Medicine. I expect you to do so as well.

You are safe to tell me if you have been treated disrespectfully and I will follow-up on any disrespectful behavior switfly.

Define behaviors that exemplify respect and civility in your workplace and share with your team

Engage your team members in setting norms around these behaviors

Communicate these behavioral expectations regularly and post prominently around your workplace

Look for opportunities to reinforce the expected behavior norms (i.e. huddles, performance conversations)

Model the behaviors you expect to see

Coach your team members when you see someone fail to demonstrate the behavioral expectations

Watch this TEDx Atlanta video on 3 ways to create a work culture that brings out the best in employees

Read this article by Christine Pearson and Christine Porath on why if you think you have no time for nice, you should think again!

Learn and practice a 3-step process for difficult communication with this Compassionate Curiosity Framework

Read and reflect on Mastering Civility by Chrisitine Porath by reading this blog entry summarizing the main points of the book.

Incorporate one or more of these activities into a team meeting:

• Use the Individual Strengths activity to identify team members' strengths and what they need to work on to become more influential
  

• Use the Civility and Respect for All: a Permit/Promote activity to identify behaviors that promote civility in your unit
  

• Use the Defining Department Norms for Civil and Respectful Communication to co-create norms to guide collegial communication